Thursday, March 01, 2007

Trouble Shooting Process

This has been hanging on my wall for sometime now, thought I'd record it here just in case it gets lost.

1. Initial issue description
2. Collect further information
3. Define the issue
4. Document and create brief
5. Identify associated systems and subsystems
6. Devise and apply tests
7. Assess and document test results
8. Develop and assess solutions
9. Implement and monitor solutions
10. Document outcome
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